On March 22, 2025, Sadie Novotny, a Sonoma County resident, was browsing the Santa Rosa Costco (1900 Santa Rosa Ave.). She alleges that an “on sale” cabinet display—resting on a deteriorated wooden pallet and supported only by thin legs—collapsed onto her without warning, causing severe injury. Novotny claims she sustained a closed head injury and traumatic brain injury, among other serious physical and emotional harms.

The suit asserts Costco was negligent in how the display was set up and maintained, citing failures to: Identify and fix unsafe pallet conditions, Properly secure heavy merchandise, Train staff or warn customers about the hazard. Lawsuit filed April 29, 2025, in Alameda County Superior Court. Allegations include negligence, premises liability, and product liability. Costco moved the case to U.S. District Court, Northern District of California (San Francisco division) on June 5, citing corporate residence in Washington State.

Novotny is pursuing approximately $14 million in: $5 million for pain and suffering. $5 million for emotional distress. $100,000 for current medical expenses and lost earnings. $4 million anticipated for future medical costs and lost income. A preliminary case management conference is scheduled for September 2025 to outline: Pretrial deadlines, Discovery parameters, Trial setting.

This lawsuit highlights ongoing concerns about retailer liability, especially in self‑service environments. Even large companies like Costco may face significant legal and financial risks if they fail to: Properly secure in‑store displays, Train employees on safety protocols, Actively monitor and address hazards. If Novotny prevails, the case could set a precedent for similar claims, pushing retailers toward stricter oversight. In summary, this is a high‑stakes lawsuit involving aggressive damages demands, serious injury allegations, and critical questions about retailer responsibility. As proceedings advance through the federal court system, all eyes will be on how Costco responds, how liability is established, and whether a courtroom settlement or trial verdict results.